How do I set up auto attendant in Avaya IP Office?

How do I set up auto attendant in Avaya IP Office?

How do I set up auto attendant in Avaya IP Office?

Once your time profile has been created, select “Auto Attendant” from the IP Office pane on the left of your screen. In the Auto Attendant pane, right-click and create a new Auto Attendant. Name the Auto Attendant the same as its related time profile.

What is auto attendant feature?

An automated attendant (AA) is a telephony system that transfers incoming calls to various extensions as specified by callers, without the intervention of a human operator. An AA may also be called a virtual receptionist. Most AAs can route calls to landline phones, mobile phones , VoIP devices, or other AAs.

How do I change my Avaya phone greeting?

Changing Your Voicemail Greeting in Avaya IP Office Embedded Voicemail

  1. Hear your greeting message: Press 1.
  2. Change your greeting message: Press 2.
  3. Save your greeting message: Press 3.
  4. Save your message for playing on a continuous loop: Press 4.
  5. Hear Help Prompts: Press *4.
  6. Exit to Previous Menu: Press 8.

How do I record my Avaya phone greeting?

This will depend on how your Avaya IP Office is configured.

  1. Press the Message button and select the mailbox.
  2. The ‘Visual Voice’ menu is displayed.
  3. Use the up and down cursor keys to select Greeting and press Select.
  4. Use the soft keys to listen to and record your mailbox greeting:

What is a multi level auto attendant?

The Multi-Level IVR (also known as Auto-Attendant) is an extended automated phone menu that gives you full control over how calls are routed to ensure your business needs are met. It efficiently connects callers to individuals, call queues, or locations within an organization, based on their selections from menus.

How do I set up auto attendant?

  1. In the Teams admin center, expand Voice, click Auto attendants, and then click Add.
  2. Type a name for the auto attendant in the box at the top.
  3. If you want to designate an operator, specify the destination for calls to the operator.
  4. Specify the time zone for this auto attendant.

What is the difference between auto attendant and call queue?

Call Queue – A call queue is what you think it is. It allows calls to queue whilst alerting a group of users in various alerting patterns (attendant, serial, round robin) Auto Attendant – Complex routing of calls based on time or day or option selection e.g ‘Press 1 for sales…’